Refund policy

Return and Refund Policy

Thank you for shopping at JJ & Dubs Co. We strive to provide high-quality custom-designed products that you’ll love. Please read our return and refund policy carefully before making a purchase.

All Sales Are Final

Due to the custom nature of our products, all purchases are final. We do not accept returns or exchanges, as each order is printed specifically for you.

Reprint or Refund Policy

While we do not accept returns, we are committed to ensuring you are satisfied with your order. If there is an issue with your item, we will offer a reprint or refund under the following conditions:

Eligibility for Reprint or Refund:

To qualify, you must provide clear photos and a detailed description of the issue (e.g., printing errors, damaged items, or incorrect products).

Requests must be submitted within 14 days of receiving your order.

One Resolution per Order:

We will provide either a reprint of the product or a refund. Unfortunately, we cannot offer both.

Non-Refundable Situations

Refunds will not be provided for orders canceled after they have been processed or sent to production.

Items with minor imperfections consistent with custom printing will not qualify for a refund or reprint.

How to Submit a Request

If you believe your item qualifies for a reprint or refund:

Contact us at jjandubsco@gmail.com with your order number, photos, and a description of the issue.

Our team will review your request and respond within 3 business days with a resolution.

Shipping Costs

Shipping costs are non-refundable.

Thank you for your understanding and support of our small business. If you have any questions, please feel free to contact us!